Terms of Service

WatchScout Service T&Cs

 

  1. These Service Terms and Conditions ("Terms") govern the sale of watches, jewellery and associated products ("Products"), the purchase and/or sale on consignment of Products and repair and associated services provided by Watchscout Limited (“WatchScout”, "we", "us" or "our") a company registered in England, company number 15444455, with our registered office at 14 Woodborough Road, Winscombe, England, BS25 1AD.
  2. These Terms apply between WatchScout and consumer customers (“you”, “your” or, collectively “us” as the context requires). If you are a business or trade customer, please contact us to negotiate an appropriate agreement. If no separate agreement exists between WatchScout and a business or trade customer, these Terms will apply.
  3. Please read these Terms carefully. By ordering Products, using our services or selling to us, you agree to be bound by these Terms. No other terms or conditions included in any other documents, such as purchase conditions, orders, confirmations or specifications, will form part of these Terms.
  4. We recommend that you print a copy of these Terms for future reference.
  5. You must be at least 18 years old to buy our Products, sell to us, or use our services. By doing so, you confirm that you are 18 or older and have the legal right to enter into a contract. If you are acting on behalf of a company or organisation, you also confirm that you have the authority to bind that entity legally.
  6. Contact us by sending an email to info@watchscout.uk or post to 14 Woodborough Road, Winscombe, England, BS25 1AD.
  7. Purchasing our Products
    • You can find everything you need to know about us, and our Products on our website, watchscout.uk, or from our sales staff before you order. We also confirm the key information to you in an email after you order.
    • We make efforts to ensure that the details, descriptions and prices of our Products on our website are accurate when uploaded. However, the information on our website may not always reflect the current status or availability of the Products when you place an order. We cannot confirm the price of the Products until we accept your order as set out in these Terms. The listings on our website are invitations to make an offer for our Products, not an offer to sell.
    • The images of the Products on our website are for illustrative purposes only. We cannot guarantee that your computer's display will match the actual colours of the Products and the colour of your Products may vary slightly from what you see in the images.

Orders

  • All orders are subject to acceptance and availability. You can place your order online using our website as follows:
    • Choose the Products you want and follow the on-screen instructions to place an order. Each order you place is an offer to buy the Products under these Terms.
    • Our order process allows you to check and correct any errors before submitting your order. Please review your order carefully before confirming it. You are responsible for ensuring your order is complete and accurate.
    • Before completing your order, you will need to enter your payment details online. We usually do not collect payment until we have accepted your order, but a pre-authorisation may be applied to your card.
    • After placing an order, you will receive an email from us acknowledging receipt of your order. This email does not mean that your order has been accepted.
    • Our acceptance of your order occurs when we send you an email confirming it. At this point, a contract for the sale of the Products comes into existence between you and us based on these Terms. We may refuse any order at our discretion.
    • If we cannot supply the Products you ordered for any reason, we will notify you by email and will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
    • You're responsible for making sure your measurements are accurate: If we're making or supplying the Product to measurements you provide, you're responsible for making sure those measurements are correct.

Pricing and Payment

  • The prices of the Products will be as stated on our website at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct when the relevant information is entered into our system.
  • The prices and all payments must be made in GBP and include VAT (where applicable). Any refunds will only be issued in GBP. We do not accept liability for fluctuations in exchange rates that may affect the price of the Products or your refund.
  • We may change the prices of our Products at any time, but changes will not affect any order that we have already accepted.
  • The price of the Products excludes our standard delivery charges, unless otherwise stated.
  • We take care to ensure that all prices are correct, but sometimes errors occur. We will check prices as part of our dispatch process and:
    • If the correct price is lower than the price stated, we will charge the lower amount when dispatching the Products to you.
    • If the correct price is higher than the price stated, we will contact you as soon as possible to inform you of the error. You can choose to buy the Products at the correct price or cancel your order. We will not process your order until we have your instructions. If we cannot contact you using the details you provided, we will treat the order as cancelled and notify you in writing.
  • If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the sale of the Products and refund any amounts you have paid.
  • You can pay for Products online using a debit or credit card. We accept all major credit and debit cards.
  • If you prefer to pay by BACS, you can request our bank details by contacting us. Please verify our bank details in writing to avoid errors. We are not responsible if you make payments to the wrong account.
  • Payment for Products and all applicable delivery charges must be made in advance. We need to receive cleared payment before dispatching the Products.
  • If we reasonably suspect a fraudulent payment, we will not dispatch any Products and will not issue any refunds until authorised by our bank.

Delivery

  • Once your payment has cleared and your order has been accepted, we will process your order for delivery. Delivery times are estimates and may vary.
  • You will receive a dispatch confirmation email once your order has been dispatched. The Products will normally be sent on the next available weekday. We are not responsible for delays outside our control.
  • If you are based within UK: we will use Royal Mail delivery insured to the price of the relevant Product.
  • If you are based outside of UK: please contact us to confirm if we deliver to your country. Please note that there may be restrictions on some Products for certain countries, so please ensure that your country can accept the delivery of the Products before placing an order. Please contact us before placing an order if you order is time sensitive. If you are based outside the UK we will use a courier. If you would like us to send the Products to you by using different courier, we may be able to arrange this but it would be at your cost. Your order may be subject to import duties and taxes which are applied when the delivery reaches your country. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
  • The Products will be dispatched to the address that you have given to us in your Order. We will not be liable for any delay in delivery of the Products that is caused by your failure to provide us with adequate delivery instructions or have provided wrong address.
  • When dispatching a Product, we may video record the packaging process. This recording may be used to verify the contents of the package and serve as evidence in any disputes.
  • If we fail to deliver the Products due to our fault, we will cancel and refund your order. We will not be liable if the failure to deliver was caused by an event outside our control or because you provided inadequate delivery instructions. Delivery is complete once the Products have been handed over to the courier, and the risk passes to you at that time.

Cancellation

  • In you are a UK or EU customer, you can cancel your order within 14 days after receiving the Products or services;
  • Your right to cancel does not apply to custom-made or personalised Products. This does not affect your statutory rights if the Products are faulty or not as described.
  • If you cancel, you must keep the Products in your possession and take reasonable care of them before returning them to us in the same condition.
  • To cancel, send us an email setting out the issue and include your name, address, order details, phone number and email address. This email must be sent within the 14-day notice period.
  • If you cancel, you have to return the Products to us at your cost within 14 days of cancellation. We will refund you (using your original payment method) for the Products that are eligible for cancellation and refund.
  • If the Product is faulty or not materially as described, you need to inform us promptly and you have a right to a refund, if you return them within 30 days of receipt.

Returns and Refunds

  • We will not refund if you have used or damaged a Product: If you handle the Product in a way which would not be acceptable for resale, we cannot provide a refund. For example, we don’t refund if the Product's condition is not "as sold", or if any tags have been removed, or if the packaging is damaged or accessories are missing.
  • When and how we refund you: For Products that haven’t been delivered to you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. For Products that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund. Refunds under any other circumstances are at our sole discretion.
  • You have rights if there is something wrong with your Product: If you think there is something wrong with your product, you must contact us.
  • Your rights and remedies if you are a consumer: We honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at citizensadvice.org.uk. Remember too that you could contact us directly to resolve disputes with us.
  • Summary of consumers’ key legal rights: The Consumer Rights Act 2015 says Products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
    • Up to 14 days: you can request to return Products as described above to get a refund.
    • Up to 30 days: if your Products are faulty, then you can return them as described above to get a refund.
  • If your Product is faulty or you have cancelled your order, you must take reasonably good care of it until it is returned to us. Return the Products along with all paperwork, packaging, user manuals and service papers (as applicable). You must return the Products to us within 14 days of our acceptance of your notification of the fault or your decision to cancel.
  • The Products' original packaging and paperwork add significant value. If a refund is due, deductions may be made if these items are missing or damaged, this may be up to 25% of the purchase price.
  • If you have cancelled or are returning your purchase, you are responsible for return postage, packaging and insurance. You must follow our reasonable instructions. We recommend using a tracked courier, keeping proof of postage. Ensure the Products for their full value and pack them securely to prevent damage during transit. Use a courier service that is at least as secure as the one we used to send the Products to you. We are not responsible for items lost or damaged in transit during return.
  • If you are outside the UK, you may have to pay import/export duties or other taxes, fees, and charges for work done on your Goods or returns. Complete relevant declarations correctly. Any additional customs clearance charges are your responsibility. If unsure, contact your local tax or customs office for information.
  • Upon receiving the returned Products, we will need reasonable time to inspect them to ensure they have not been altered and are the same items sold to you. We may deduct from your refund for any loss in value caused by unnecessary or negligent handling by you.
  • We will issue any refunds due to you no later than 14 days after receiving the returned Products.
  • We don’t provide warranties on the Products but if a Product is still under warranty by the manufacturer, it will be passed on to you for the remaining period of warranty.
  1. Our purchase of Goods from you
    • This section applies when you want to sell your watches, jewellery and associated items to us (the "Goods"). No other terms are implied by trade, custom, practice or course of dealing.

Goods Estimate

  • To sell your Goods, you will need to provide a detailed description, including the make and model, condition and all other relevant information. We will require information to verify that the Goods are not stolen and that you have the right to sell the Goods to us. You must provide accurate pictures of the Goods to us.
  • The information you provide must be as complete and accurate as possible. Any estimation or valuation we give is based on your provided information. Inaccurate, false or misleading information may lead to an inaccurate estimate, which cannot be relied upon.
  • Once we receive your information, we will provide you with an estimate. We may need more information to give an accurate estimate.
  • Estimates are provisional and not legally binding. We can amend or withdraw the estimate at any time without liability to you.
  • Providing an estimate is at our sole discretion. We may choose not to provide an estimate if we are unwilling or unable to purchase the Products.
  • Estimates are to gauge the approximate amount we might pay if we decide to purchase the Products. They are not for insurance purposes or negotiating a sale price with us.
  • Estimates are not valuations and may not reflect the actual market value of the Products.
  • Even if we provide an estimate, we are not obliged to buy the Products, nor are you obliged to sell them to us.

Sending Goods to us

  • If you accept our initial estimate, you must send the Goods to us as instructed. We will send you a shipping label, tracked and insured up to the initial estimate. If you need higher insurance, contact us to arrange it, and we may charge you for the additional cost.
  • Sending the Goods to us at the estimated value is your offer to sell the Goods to us, it does not create a legal obligation for us to buy your Goods.
  • We may video record the opening of the package upon receipt. This helps verify the contents and may be used as evidence in disputes.
  • Ensure the Goods are appropriately packed to prevent damage during transit. We are not responsible for transit damage. You will need to retain proof of postage as we are not responsible for the Goods until we receive them.
  • After receiving the Goods, we will inspect them, which may include physical inspection and tests. These tests might leave markings or minimal wear. We are not responsible for any such damage.
  • After inspection, we may choose to:
    • Offer to buy the Goods at the estimated price; or
    • Offer to buy the Goods at a higher or lower price than estimated; or
    • Decide not to make an offer.
  • Offers may be adjusted based on discrepancies between the initial description and the actual condition of the Goods upon receipt.
  • If you accept our offer, a contract is formed and we will pay you the value of the accepted offer. If you decline, the Goods will be returned to you.
  • You may counter our offer. We may accept your counter offer, forming a contract, or decline your counter offer.
  • Our offers expire after 5 days unless withdrawn sooner.
  • If you decline our offer, we will return the Goods using tracked and insured delivery, at our cost.
  • If the Goods are counterfeit or otherwise not as stated by you, you bear the return postage cost. If you do not want the Goods returned, you must request us to dispose of them.
  • If we cannot return the Goods to you after two attempts, we may charge you for storage and insurance costs and treat the Goods as abandoned, disposing of them if needed. Alternatively, we may sell or dispose of the Goods and use the proceeds to cover our costs. Any remaining balance will be held for you without accruing interest.

Payment for Goods

  • Once our offer is accepted, we will process the payment of the agreed value via BACS to the bank account details you give us. You must ensure that your bank details are accurate as we are not liable for errors. Payments are in GBP.
  • For international payments, exchange rate fluctuations may affect the amount you receive. Any bank charges will be your responsibility.
  • If you are outside the UK, you may have to pay import/export duties or other taxes. You must comply with all local laws and regulations. Any additional charges are your responsibility.

Your responsibilities

  • You confirm that:
    • All information provided by you is true, accurate and complete;
    • You have not concealed any facts about your identity, legal status or the Goods;
    • You have the legal right to sell the Goods;
    • The Goods are free from any claims or financial agreements;
    • The Goods have not been reported lost or stolen;
    • The Goods are not insurance write-offs;
    • The Goods have not undergone substantial repairs or alterations;
    • We can enjoy quiet possession of the Goods;
    • The Goods match their description, are of satisfactory quality, fit for purpose and free from design, material, or workmanship defects unless otherwise disclosed;
    • The serial numbers and documentation are original, genuine and accurate; and
    • You understand that our estimate is provided based on the information that you give us and that any absence or non-fulfilment of the information or any description of the Goods that you tell us makes it materially different from the Goods that you have agreed to sell to us.
  • If you breach any of these conditions, we may withdraw our offer and notify you. If payment has been made, you must refund the full amount within 7 days. We may set off any amounts owed to us against amounts payable to you. We may also return the Goods at your expense and claim damages. These rights and remedies are in addition to those implied by statute and common law. We reserve all of our rights.
  • We can keep your Goods as security while in our possession (a lien) until you pay us all sums that you owe us.
  1. Lending your Goods with us to sell
    • This section applies when you lend your watches, jewellery and associated items to us (the "Goods"). to us for the purpose of advertising and selling them to our customers. No other terms are implied by trade, custom, practice, or course of dealing.

Estimates

  • To lend your Goods for sale, provide a detailed description, including make and model, condition and all other relevant information. You must also provide accurate pictures of the Goods.
  • The information you provide must be complete and accurate. Any estimation or valuation we give is based on your provided information. Inaccurate, false, or misleading information may lead to an inaccurate estimate, which cannot be relied upon.
  • Once we receive the information, we will provide you with an estimate. We may need more information to give an accurate estimate.
  • Estimates are provisional and not legally binding. We can amend or withdraw the estimate at any time without liability to you.
  • Providing an estimate is at our sole discretion. We may choose not to provide an estimate if we are unwilling or unable to sell the Goods.
  • Estimates are to gauge the approximate amount you might receive if the Goods are sold. They are not for insurance purposes or negotiating a sale price with us. Estimates are not valuations and may not reflect the actual market value of the Goods.
  • Even if we provide an estimate, we are not obliged to sell the Goods, nor are you obliged to lend them to us.

Sending Goods to Us

  • If you accept our initial estimate, you must send the Goods to us as instructed. We will send you a shipping label, tracked and insured up to the initial estimate. If you need higher insurance, contact us to arrange it, and we may charge you for the additional cost.
  • Sending the Goods to us at the agreed fee is your offer to lend the Goods to us for sale, it does not create a legal obligation for us to sell your Goods.
  • We may video record the opening of the package upon receipt. This helps verify the contents and may be used as evidence in disputes.
  • You must ensure the Goods are appropriately packed to prevent damage during transit. We are not responsible for transit damage. You will need to retain proof of postage as we are not responsible for the Goods until we receive them.
  • After receiving the Goods, we will inspect them, which may include physical inspection and tests. These tests might leave markings or minimal wear. We are not responsible for any such damage.
  • After inspection, we may choose to:
    • Proceed with selling the Goods, paying to you the estimated fee; or
    • Adjust the estimated fee based on the actual condition of the Goods; or
    • Decide not to proceed with selling the Goods.
  • Offers may be adjusted based on discrepancies between the initial description and the actual condition of the Goods upon receipt.
  • If you accept our adjusted offer, a contract is formed, and we will proceed with the sale. If you decline, the Goods will be returned to you.
  • You may counter our adjusted offer. We may accept your counteroffer, forming a contract, or decline your counteroffer.
  • Our offers expire after 5 days unless withdrawn sooner.
  • If you decline our offer, we will return the Goods using tracked and insured delivery, at our cost.
  • If the Goods are counterfeit, suspected stolen or otherwise not as stated by you, you bear the return postage cost. If you do not want the Goods returned, you must request us to dispose of them. If we cannot return the Goods to you after two attempts, we may charge you for storage and insurance costs and treat the Goods as abandoned, disposing of them if needed. Alternatively, we may sell or dispose of the Goods and use the proceeds to cover our costs. Any remaining balance will be held for you without accruing interest.

Payment for Goods

  • We will advertise and endeavour to sell your Goods to our customers. Unless otherwise agreed between us, we charge 15% commission on the final sale price of the Goods and listing prices will be pre-agreed with you. Each agreement to sell your Goods will be for a 2-month period and we may re-negotiate the listing price if the Goods have not sold during the 2 month period.
  • If the Goods are sold, we will process the payment of the agreed fee to you via BACS to the bank account details you give us. You must ensure that your bank details are accurate as we are not liable for errors. Payments are in GBP. Payments will be made after we receive funds in full from the purchaser.
  • For international payments, exchange rate fluctuations may affect the amount you receive. Payments are made in GBP and any bank charges will be your responsibility.
  • If you are outside the UK, you may have to pay import/export duties or other taxes. You must comply with all local laws and regulations. Any additional charges are your responsibility.
  • If we are unable to sell the Goods within a reasonable time (or a time period otherwise agreed between us by email), we may return the Goods to you.
  • We will bear the risk of loss or damage to the Goods while they are on our premises. Risk passes to us when the Goods arrive at our premises and remains with us until they leave our premises.
  • Title to the Goods passes directly from you to the new buyer once the Goods are sold and the buyer has paid in full.

Your Responsibilities

  • You confirm that:
    • All information provided by you is true, accurate, and complete;
    • You have not concealed any facts about your identity, legal status, or the Goods;
    • You have the legal right to lend and authorise us to sell the Goods;
    • The Goods are free from any claims or financial agreements;
    • The Goods have not been reported lost or stolen;
    • The Goods are not insurance write-offs;
    • The Goods have not undergone substantial repairs or alterations;
    • We (or our customers) can enjoy quiet possession of the Goods;
    • The Goods match their description, are of satisfactory quality, fit for purpose, and free from design, material, or workmanship defects unless otherwise disclosed;
    • The serial numbers and documentation are original, genuine, and accurate; and
    • You understand that our estimate is provided based on the information you give us and that any absence or non-fulfilment of the information or any description of the Goods that you tell us makes it materially different from the Goods that you have agreed to lend to us for sale.
  • If you breach any of these conditions, we may withdraw our offer and notify you. If payment has been made, you must refund the full amount within 7 days. We may set off any amounts owed to us against amounts payable to you. We may also return the Goods at your expense and claim damages. These rights and remedies are in addition to those implied by statute and common law. We reserve all our rights.

Unsold Goods

  • If we are unable to sell the Goods within a reasonable time, we may return the Goods to you.
  • We will bear the risk of loss or damage to the Goods while they are on our premises.
  • Risk passes to us when the Goods arrive at our premises and remains with us until they leave our premises. Title to the Goods passes directly from you to the new buyer once the Goods are sold and the buyer has paid in full.

Limitation of Liability

  • Our liability for any loss, damage, or delay of the Goods while they are in our possession is limited to the agreed fee of the Goods as stated in our prior email agreement.
  • We are not liable for any indirect, incidental, or consequential damages arising from the sale process.
  1. Repair Services
    • This section applies when you request us to repair, clean, restore or provide any related services for your watches, jewellery and associated items (referred to as your "Goods"). These actions together are referred to as the "Services".
    • Before requesting our Services, check if your Goods are covered by the manufacturer's warranty. If covered, we recommend that you send the Goods to the manufacturer directly for repair.
    • Our Services can be requested by completing an order online. We cannot provide a quote for our Services until we have inspected the Goods. Any initial quotation will be an estimate only. Send your Goods to us as outlined in the order. You will be responsible for the Goods until they reach us.
    • After receiving and inspecting the Goods, we will provide a cost estimate for our Services (the "Quote"). Quoted costs exclude delivery costs, which will be added to the total Quote.
    • We will assess your Goods to determine the necessary Services required. This does not apply if your instructions are limited, such as a battery replacement. We may need to dismantle your Goods to assess them or to provide an accurate Quote.
    • If you accept the Quote, a contract for Services is formed under these Terms, and we will start work on your Goods immediately. If you are unhappy with the Quote, we will return your Goods to you, at your cost.
    • Payment for Services must be made in advance. Any additional costs incurred with your consent must be received before we return your Goods.
    • Service costs are quoted in GBP and include VAT at 20% (or the current rate). If the VAT rate changes between the quote and Service date, we will adjust the VAT unless you have already paid in full.
    • We may refuse to provide Services for any reason. If we refuse to provide the Services, we will provide a refund for those Services if you have paid in advance.
    • We may request written confirmation of your instructions before starting the Service.
    • We will use reasonable care and skill in providing the Service.
    • We aim to perform the Services within a reasonable time but may rely on third-party providers for parts. We will endeavour to meet estimated Service completion dates, but these are not guaranteed and may be affected by factors outside our control or delays from third parties.
    • Payments can be made by debit/credit card or BACS.
    • You can cancel the Services for any reason within 14 days from the day of instructing us. You must inform us promptly by phone or email before this period expires, otherwise you will not be able to cancel the Services.
    • If you ask us to start work within the 14 day period, you can still cancel, but we will charge for any Services to the date of cancellation.
    • If Services are completed within the 14 day period, you lose the right to cancel and must pay the full costs.
    • If you cancel Services after they have started but before they are completed, your Goods may be returned dismantled.
    • If you cancel before completion and parts have been fitted, we may reduce any refund to account for loss in value. You must remove and return the parts at your cost within 14 days of cancellation.
    • Refunds due to valid cancellation will be processed within 14 days.
    • Unless otherwise stated, we warrant our repair Services for a period of 12 months. If the repaired item is found to be faulty within this period, we will re-repair it at no additional cost.
    • Summary of your key legal rights: The Consumer Rights Act 2015 says:
      • You can ask us to repeat or fix a Service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
      • If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
      • If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
  1. Other important provisions that apply to these Terms
    • We will use your personal data as set out in our Privacy Policy, as updated from time to time.
    • We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on our website.
    • These Terms are governed by English law. Any disputes will be resolved in the English courts.
    • The availability and use of our website, Products and Services are provided on an 'as is' and 'as available' basis.
    • We have the right to keep all your items in our possession until you pay any fees you owe us.
    • Risk of loss or damage passes to you upon delivery to you.
    • We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll ensure that the transfer won't affect your rights under the contract.
    • Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
    • If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
    • Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
    • We charge interest on late payments: If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
    • We pass on increases in VAT: If the rate of VAT changes between your order date and the date we supply the Product or Service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
    • We charge you if you don't give us information we need or do the preparatory work as agreed with us: We charge you additional sums if you don't give us information, we've asked for about how we can access your property for delivery or to provide Services or if you don't do the work required for us to obtain the Goods, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule Services or return your Goods to you.

Our Liability

  • We do not limit or exclude our liability for:
    • Death or personal injury caused by our negligence.
    • Fraud or fraudulent misrepresentation.
    • Any other liability that cannot be limited or excluded by law.
  • We are not liable for any indirect or consequential loss. Some jurisdictions may not allow the exclusion or limitation of liability for incidental or consequential damages, so these exclusions may not apply to you. However, we are not responsible for incidental or consequential loss that is not reasonably foreseeable when the contract was made. Loss or damage is foreseeable if it was an obvious consequence of our breach or if both parties considered it at the time of the contract.
  • Except as stated in clause 4, our total liability to you for all losses under these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the price of the relevant Products, Goods, or Services.
  • Except as expressly stated in these Terms, we do not make any representations, warranties, or undertakings about the Products, Goods, or Services. Any implied representation, condition, or warranty is excluded to the fullest extent permitted by law.
  • In addition to the above clauses, we are not liable for any loss, injury, damage, expense, or delay arising directly or indirectly from:
    • Failure to reclaim or pay for your Goods within 6 months after the Services are completed.
    • Any sentimental or non-commercial value you attach to your Goods.
    • The mechanical workings of your Goods unless you requested a full Service, including an overhaul.
    • Components that were not replaced by us.
    • Refusal by a manufacturer or others to carry out work under warranty due to our work, including the use of non-genuine parts used with your consent.
    • Services carried out with your consent after we warned you it might damage your Goods.
    • Services provided by third parties on your behalf.
    • Any loss not caused by our breach of these Terms.

Events Outside Our Control

  • We are not liable for any failure to perform or delay in performance caused by any event beyond our reasonable control (an “Event Outside Our Control”).
  • If an Event Outside Our Control occurs:
    • We will notify you as soon as reasonably possible.
    • Our obligations will be suspended, and the time for performance will be extended for the duration of the event. For affected deliveries, we will arrange a new delivery date after the event ends.
    • You may cancel the contract if the event continues for more than 30 days. Contact us to cancel, return any received Goods at our cost, and we will refund you, including delivery charges.

Termination

  • We can end this contract at any time by giving you 30 days’ notice via email to the address you provided.
  • We can end this contract without notice if you seriously violate your obligations, break any policies, or if it is necessary to protect safety or property.
  • After termination, your personal data will be kept according to our Privacy Policy.
  • Any clauses that should logically continue after termination will remain in effect.